Product · AI agent under approval
Rates, bookings, guests, cleaning and billing in one place. The agent watches the whole operation, proposes changes and lays out what each proposal rests on. The property decides per kind of action what may run without asking — rates never reach the booking channels without approval. In production since July 2026 at a hotel and rental group in Austria, on their own server, with a local language model.
The problem
None of them is hard. All of them together are too many — and the ones left undone cost the most.
How the agent works
Every one of these steps leaves a row in the log. The dashboard is nothing but the view onto it.
Bookings, rates, reviews and dates are pulled in from the booking channels and evaluated continuously.
Every proposal comes with before/after, its reasoning and the evidence it stands on — not as a bare instruction.
A human sees before and after and decides with one click. Without approval no rate change reaches a booking channel.
After a rate change the system checks days later whether the gap got booked — and writes the result back.
What the agent proposes
Every kind of action is governed on its own: execute directly, submit for approval, or never propose at all.
◆ RATES
Spots empty nights and proposes an adjustment. Once approved, the rate goes through the channel manager to Airbnb, Booking.com and other channels.
◆ GUEST
Drafts for guest messages and fitting offers such as late check-out or early check-in. What goes out is what was approved.
◆ REVIEWS
Sorts new reviews by topic and severity and drafts a response to critical ones in the property’s voice — submitted, not published.
◆ TASKS
Creates cleanings to match departures and generates recurring maintenance and inspections from templates — instead of a second list.
◆ INVOICE
After check-out, the invoice with Austrian VAT and city levy — without charging twice when the channel already collected the levy.
◆ ALERTS
Flags when forward bookings or cancellations drift from target, and reminds you before the deadline for an Airbnb damage claim runs out.
Guests & team
Three surfaces from one system: the cockpit for the office, a page for the guest and an app for the staff.
Admin & data
AI Hotel OS runs on your own server. All data and everything learned stays in your own database.
Where it stands
AI Hotel OS runs on your own infrastructure and is tailored to your property, channels and processes. In a live demo I show how a proposal comes about, what approval looks like and what happens next.